Deletion Instructions
Last updated on January 1, 2025.
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Overview
At Opes Borsa, we respect your privacy and provide you with complete control over your personal data. This page explains how you can delete your account and all associated data from our platform.
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What gets deleted:
Your account information (email, name, profile data)
All portfolio data and watchlists
Market preferences and settings
Notification preferences
Usage analytics and tracking data
Authentication tokens and session data
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Important Notice
Account deletion is permanent and cannot be undone. Once you delete your account, all your data will be permanently removed from our systems. Please ensure you have backed up any important information before proceeding.
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How to Delete Your Account
Open the Opes Borsa App: Launch the Opes Borsa application on your device and sign in to your account.
Navigate to Settings: Tap on the “Settings” tab in the bottom navigation bar of the app.
Find Account Management: Scroll down to find the “Account Management” or “Privacy” section in the settings menu.
Select Delete Account: Tap on “Delete Account” or “Remove Account” option. You may be asked to confirm your password or provide additional verification.
Confirm Deletion: Read the confirmation message carefully and tap “Delete Account” to permanently remove your account and all associated data.
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Alternative Method: Contact Support
If you’re unable to delete your account through the app or prefer to have our support team assist you, you can contact us directly:
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📧 Contact Information
Email: info@opesborsa.com
Subject Line: “Account Deletion Request”Response Time: Within 48 hours
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Please include in your email:
Your registered email address
Your full name
Reason for account deletion (optional)
Confirmation that you understand the deletion is permanent
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Data Deletion Timeline
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Once you request account deletion:
Immediate: Account access is disabled
24-48 hours: Personal data is removed from active systems
30 days: Data is completely purged from backups and archives
90 days: All references to your account are removed from logs
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Data Retention Exceptions
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Some data may be retained for legal or regulatory purposes:
Financial transaction records (required by law)
Compliance and audit logs
Data required for legal proceedings
This data is retained only as long as legally required and is not used for any commercial purposes.
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Frequently Asked Questions
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Can I recover my account after deletion?
No, account deletion is permanent and cannot be reversed. You would need to create a new account if you wish to use our services again.
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What happens to my subscription?
If you have an active subscription, it will be cancelled immediately upon account deletion. You may be eligible for a prorated refund depending on your subscription terms.
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Will my data be shared with third parties?
No, your personal data is not shared with third parties during or after the deletion process.
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How long does the deletion process take?
Your account will be deactivated immediately, and all personal data will be removed within 30 days.